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Event Lectures, Courses & Workshops, In Company
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- WhereSão Paulo, Online
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Availability
Contract, Part-time
Description
Erico Fileno is a Strategic Designer, Service Innovation Leader, UX Specialist, International Lecturer, Design Research, Interaction Design, Startup & Designer Mentor, and Design Thinking Pioneer.
Design executive leadership - amplifying innovation by Design
I have been designing software, websites, appliances, devices, and services that are used by millions of people every day around the world. In addition, I have been working with user research, design thinking, UX strategy, service design besides interaction design for global brands since 1995.
In the early 2000s, I was the pioneer for igniting Service Design, UX, and Interaction Design movements in Brazil. Currently, I’m leading IxDA (Interaction Design Association) and Service Design Network initiatives at the local market. Furthermore, since 2007, I'm the trailblazer lecturer of design thinking, service design, and interaction design in Brazil. I co-founded the Faber-Ludens Institute, the first reference center on Interaction Design and UX (User Experience) in Brazil. I also launched the post-graduate program on Human-Centered Design at Positivo University, with 2 courses: Interaction Design and Service Design - the latter pioneer in Latin America.
Specialties & Skills:
• Design leadership, Business Strategy & Design Management;
• Development of new products and services through design methods combining technology, business, and human factors;
• Usability research, information architecture, and prototyping (UX);
• Qualitative user research methods and techniques (design research and ethnographic);
• Visual design and user interface design (UI);
• Management innovation teams (software, computers, mobiles, products, services and interactive interfaces);
• Deploy innovation processes with service design thinking lens;
• Lecturer & International speaker.
I had the privilege of working with several Fortune 500 companies
- Petrobras
- Banco do Brasil
- Vivo
- Visa
- Samsung
- Bradesco
- Volkswagen
- Caixa
- Claro
- Diebold
- Electrolux
- Enel
- GM
- HP
- HSBC
- Itaú
- Mapfre
- Mondelez
- Nokia
- Positivo
- Renault
- Sagem
- Schneider
- Tim
- Volvo
- Votorantim
- Whirlpool
- Boticario
- Oi
Pedagogical Experience
Professor & Chair of Human-Centered Design Program
Positivo University
Dates Employed Jan 2011 – Present
Location Brazil
Human-Centered Design is a pioneer postgraduate program of Positivo University with two specializations in Brazil: Interaction Design and Service Design (#1 course in Latinamerica).
Lecturer, Courses: User Experience (UX), Prototyping, Design Thinking and Design Research (Ethnography).
#Alunmi: +600 professionals
@International MBA in Design and Innovation
Courses: Service Design and Design Thinking
@UP Design School (2011 - 2015)
Courses: Human-Centered Design, User Interface Design, Usability and Interaction Design.
@UP Communication School (2012 - 2015)
Course: User Experience.
@Fab Lab UP (2011 - 2015)
Role: Manager and Maker
Workshop Facilitator
DesignThinkers Academy
Dates Employed Jan 2015 – Jun 2016
Location Brazil
Design of courses for Brazilian market and facilitation of Service Design Thinking & UX workshops, talks and events.
Consulting, Lecturer in Design Thinking, Service Innovation and Business Design
Insper Instituto de Ensino e Pesquisa
Dates Employed Jul 2013 – Jun 2016
Location São Paulo Area, Brazil
Design consulting to create the new Engineering Graduate Program in partnership with Olin College /Babson College (US).
Connecting design, strategy, business and engineer: Connecting people!
#DesignThinking #CreativeEngineering
Invited lecturer to teach Design Thinking, Service Design, and Business Design to regular students and for Executive Education. Responsible for creating the area and the first course about Design Thinking in Insper.
Lecturer in Innovation and Design Thinking
Faculdades Integradas Rio Branco
Dates Employed Jun 2012 – Dec 2015
Location São Paulo Area, Brazil
Courses: Business Design and Design Thinking of MBA in Branding Innovation (São Paulo and Rio de Janeiro).
Professor
IED | Istituto Europeo di Design
Dates Employed Jan 2013 – Dec 2014
Location São Paulo Area, Brazil
Professor of User Experience, Design Thinking, and Service Design at Master in Strategic Design Program.
Education
Licenses & Certifications
Scrum Inc.
Licensed Scrum Master
Issued date and, if applicable, the expiration date of the certification or license Issued Jan 2019No Expiration Date
Cooper
Design Leadership
Issued date and, if applicable, the expiration date of the certification or license Issued Aug 2018No Expiration Date
Credential Identifier Credential ID 13822452
Google
Sprint Master Certification
Issued date and, if applicable, the expiration date of the certification or license Issued 2014No Expiration Date
The LEGO Group
Facilitation and Designing Workshops with LEGO® SERIOUS PLAY® method
Issued date and, if applicable, expiration date of the certification or license Issued 2012No Expiration Date
Education
Universidade Federal do Paraná
Degree Name M.Sc. - Field Of Study Digital Culture and Education
Contextual Inquiry about Virtual Learning Environment (VLE), Interaction Design, Digital Culture, User Research, Ethnography and Service Experience.
Dates attended or expected graduation 2004 – 2007
Insper
Degree Name Executive Education - Field Of Study Strategic Negotiation & Conflict Management - Harvard Method
Dates attended or expected graduation 2019 – 2019
Cooper Professional Education
Degree Name Design Leadership - Field Of Study Design
Dates attended or expected graduation 2018 – 2018
Stanford University
Degree Name Extension - Field Of Study Design Thinking
Dates attended or expected graduation 2013 – 2013
Degree Name Extension - Field Of Study Human-Computer Interaction
Dates attended or expected graduation 2012 – 2012
Field Of Study Design Thinking program - Hasso Plattner Institute of Design at Stanford (d.school)
Dates attended or expected graduation 2010 – 2010
Singularity University
Degree Name Executive Program, Exponential Technologies
Innovation, Exponential Organizations, Future Mindset
Dates attended or expected graduation 2011 – 2011
Disney Institute
Degree Name Quality Service - Disney's Approach to Quality Service
Dates attended or expected graduation 2011 – 2011
Adaptive Path
User Experience, Interaction Design, Information Architecture and Design Research.
Field Of Study UX Week 2010, 2011, 2012 and 2013
Attendee 2 workshops:
"Gamestorming" with Dave Gray
"Designing for Behavior Change" with BJ Fogg
Dates attended or expected graduation 2010 – 2013
Associação Portuguesa de Profissionais de Usabilidade
Degree Name UX Lx 2010, 2011 and 2012
My lecture as invited speaker 2010: "User Experience at Emerging Markets in Brazil"
My lecture as invited speaker 2012: "Service Thinking"
Attendee 4 workshops (2010):
"Information Architecture" with Donna Spencer
"Design Usable and Persuasive Websites" with Susan Weinschenk
"Sketching: The Secret Sauce of Design" with Dave Malouf
"Brainstorming and Design Principles" with Dan Saffer
Attendee 1 workshop (2011):
"Remote research" with Webnographer Team
Attendee 2 workshops (2012):
"Designing with Scenarios" with Kim Goodwin
"Design Research" with Steve Portigal
Dates attended or expected graduation 2010 – 2012
Adaptive Path
Degree Name Expert UX Intensive - Field Of Study User Experience
Service Design, User Experience, Interaction Design, Information Architecture, User Research
Dates attended or expected graduation 2009 – 2009
Universidade Positivo
Degree Name User-Centred Information Design with Jorge Frascara
Information Design, Design & Emotion, Service Design
Dates attended or expected graduation 2009 – 2009
Constantine & Lockwood Ltd.
Field Of Study Human-Centered Design and Usability with Larry Constantine
World Usability Day 2005
Dates attended or expected graduation 2005 – 2005
Location
Praca Da SE São Paulo - São Paulo, 01001, Brazil
Contact Information
- Websitehttps://www.ericofileno.com
- Phone Number+55 11 9999 9999
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