How To Win Friends and Influence People

Below is the summary of what this book teaches:

FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
Principle 1: Don't criticize, condemn or complain
Principle 2: Give honest and sincere appreciation
Principle 3: Arouse in the other person an eager want

SIX WAYS TO MAKE PEOPLE LIKE YOU
1. Become genuinely interested in other people
2. Smile
3. Remember that a person's name is to that person the sweetest and most important sound in any language
4. Be a good listener. Encourage others to talk about themselves
5. Talk in terms of the other person's interest
6. Make the other person feel important - and do it sincerely

HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
1. The only way to get the best of an argument is to avoid it.
2. Show respect for the other person's opinions. Never say, 'You're wrong.'
3. If you're wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Get the other person saying 'yes, yes' immediately.
6. Let the other person do a great deal of the talking.
7. Let the other person feel that the idea is his or hers.
8. Try honestly to see things from the other person's point of view.
9. Be sympathetic with the other person's ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throwdown a challenge.

BE A LEADER: HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTMENT
1. Begin with praise and honest appreciation.
2. Call attention to people's mistakes indirectly.
3. Talk about your own mistakes before criticizing the other person.
4. Ask questions instead of giving orders.
5. Let the other person save face.
6. Praise the slightest improvement and praise every improvement. Be 'hearty in your approbation and lavish in your praise.'
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the other person happy about doing the thing you suggest.

About the Author
Dale Carnegie (1888-1955) described himself as a "simple country boy" from Missouri but was also a pioneer of the self-improvement genre. Since the 1936 publication of his first book, How to Win Friends and Influence People, he has touched millions of readers and his classic works continue to impact lives to this day.